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Frequently Asked Questions

Moderating show / Dashboard​

Bambuser will automatically block any words that are on the Profanity Blacklist.

What is more important, the moderator of the show also has the ability to block any user and delete a comment when needed.
For extreme caution you can decide to manually approve all comments when setting up a show in the dashboard.
Yes, but we strongly recommend that there is one moderator for each function.
Yes, you can basically have as many admins moderating the show as you need.
However, it can be difficult to coordinate if multiple people are trying to do the exact same thing simultaneously.
For a new logo to be uploaded we recommend 200x200px (our current image transformer request 90x90, but we recommend a higher resolution). The logo should be centered, with the same height and width and it should not exceed a 1MB limit.
Once the live show has ended you can decide to hide or show the chat/comments when someone watch the recorded show.
In order to scrape product information, we look for schema.org/product data schema as well as og: meta tags. The best solution that we can recommend is to follow one of the mentioned approaches on your product pages. You can read more about product scraping here.

Integration / Embeding​

You can embed the video on any website, but if your integration is dependent on an integration to your website's native cart, the add-to-cart functionality won't work.

Localizations relying on settings on your website won't work either. Therefore, if you want to enable that functionality, you will have to adjust your integration codes.
You can have as many shows on your website as you would like. Each show will have its own ID (found in the dashboard) and you can link it to its own CTA. How to do that, can be found here.
You can inject the JavaScript part of the embed code via GTM, but that only enables the ability to open the player, it does not add any trigger button that would actually allow the user to open the player (this can be a button or an clickable image or whatever).

If the desired trigger element exists on the page - if a button was added via the site's CMS, for example - then the embed code can be slightly adjusted to attach to that element and work even when injected via GTM. One option is to remove the `node` part of the embed code which causes the player to open up automatically when the user arrives at the page (i.e. no clickable element necessary).
If you are using our test-embed page and are using products from your production ecommerce site we can't fetch anything from your e-commerce.

1. If you are doing a test on your test-embed site, make sure to scrape products from your test site inside Bambuser Dashboard.
2. If you are doing a test on your production site with a "hidden" URL scrape products from your production site inside Bambuser Dashboard
The player does not work on Internet Explorer nor iOS Safari 10 and below.

Chat​

Yes, the broadcasting app displays comments for the host. Note that the interface is going slightly different for the host.
The viewer will not be notified once the moderator blocks them.

A viewer being blocked will not notice and they can continue to post in the chat. However, their posts will only visible to themselves and not to anyone else.
To prevent the chat from becoming flooded, when there’s thousands of viewers chatting at the same time, we limit the amount of messages displayed in the video player to 2 posts per second.
No, there is only direct of downloading a raw file of the video. That can be done inside the moderate view in Bambuser Dashboard.
Chat messages from both the host and moderator are always synced with the actual point of time in the video. This means that if a viewer is on a 10s delay compared to the host streaming the show, the viewer will see chat messages from the host with the exact same delay as the video.
If host loses connectivity during a live show, viewers will still be able to chat.
Yes, moderator/host can send link in the chat. In order to make the link clickable, make sure it includes https:// infront of the URL.
Viewers can not share links in the chat.

Mobile​

No, the screen will not auto lock. However, there is nothing that stops the user from locking the screen manually. Effect of that depends on a host's mobile operating system.

On Android, this will stop the show.
On iOS, the show is frozen and resumes if the mobile is unlocked within a few seconds.

Either way, the user is able to resume the show after unlocking the device.
In that case, the show should be reactivated by the admin on the dashboard.

Do not create a new show if you want to be up and running again ASAP.
Creating a new show will also create a new show ID which is not linked to your current CTA by default.
For iOS users: Please make sure you don't have "Low Power Mode" turned on on your device, as it disables the autoplay function in the viewer.

Live-Stream / Video​

Downloading a broadcast video is done inside Moderator tab in Bambuser Dashboard. Currently, we support FLV and Mp4 formats.
At the moment 720p is the maximum. The quality will be changing adaptively based on network quality.
Some delay (normally referred to as "latency") is inevitable when live streaming to a website. The delay usually 8-10s which gives the moderator the chance to unpublish the show if something goes wrong. Note that the delay can vary from viewer to viewer.

In the moderator view inside the dashboard, we use a player with much lower latency (1-3s).
The quality of the video (it's resolution and framerate) is dependent on the broadcaster's network. Bambuser's broadcasting technology adjusts the video's resolution and framerate up or down based on the capacity of the broadcaster's network at any given moment. By lowering the video's quality when the network's capacity goes down we reduce the risk of interruptions in the stream.

When/if the network can't cope, the video may stutter for a while before the app manages to switch to a lower quality setting. The perceived quality is also affected by the viewer's network. If the viewer's network doesn't have enough capacity to view the broadcast in full quality, the player will switch to a lower resolution, thus reducing the quality of the video (for that particular viewer) but keeping the video flowing uninterrupted.

Network​

We recommend testing your internet connection on Fast.com
When broadcasting live video, uplink (upload) speed is more important than download speed.

We recommend that your host's upload speed is at least 7 Mbps to achieve highest video resolution. You can verify this on Fast.com

Login​

To log in:
1. Navigate to https://lcx.bambuser.com and request a magic link to log in.
2. Make sure you use the same email that you are invited to the dashboard with.
3. Open your email inbox.
4. Open the latest Bambuser email.
5. Check the date/time of the email delivery and make sure it the recent email you have received.
6. Click on the link which should navigate you to the dashboard
This could be caused by a firewall on your internet connection at your office. Try with your personal Home wifi or Mobile 4G internet.

If it works with your personal internet, then you need to contact your office network administrator.
We are using Google Firebase Services which should be whitelisted on your firewalls.
Double-check with your contact person that you are using the right email that you have been invited to dashboard with.

Are you trying to login using the Android app?
This is a known issue in the Android app. While we are trying to fix that, you may have to log in using a password. If you don't have not set a password for your account, you can use the 'Forgot Password?' option here.
Otherwise contact Bambuser Support.
β€’The magic links are single-use, if you have used it before, request a new one on https://lcx.bambuser.com/global
β€’ On Gmail, you may receive new Magic Links along with the old ones. Make sure you are using the Magic Link that you have newly received. You can check the time you have received the email.
β€’ If you get a white screen when open the Magic Link, it could be because GoogleCloud servers are blocked on your network. Try using your 4G mobile network to verify this. Then contact your IT admin to fix that.
You have likely been invited as a 'Host'. Hosts can only broadcast, using the App, to the assigned shows
1. By clicking on "Use password" in the dashboard login page.
2. Click on "Forgot Password",
3. Enter his registered e-mail,
4. Open link from email and reset password,
5. Load dashboard login page again
6. Click on "Use password" and use email and password to login

Testing​

Using more than one video broadcasting service on the same device at the same time is not possible.
By using our test-embed or by creating a hidden landing page on your production site.