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Shoppabel Videos Not Appearing because my Website Using Background Redirects

If your website uses background redirects and you're unsure which page URL to configure for your playlist, Bambuser uses a specific hierarchy to identify the correct "source URL" for your page.

How Bambuser Identifies the Source URL​

Bambuser follows this hierarchy to determine the correct page URL:

1. Primary Source – Canonical Link​

We first check if the page includes a "canonical" link in its metadata. This tag designates the preferred or primary URL of the page. If present, Bambuser will use this URL.

  • Verify:
    • Right-click on the page and select Inspect.
    • Search for the <link rel="canonical"> tag in the HTML to see if the canonical link is defined.

2. Secondary Source – Open Graph Tag​

If no canonical link is available, Bambuser will look for the Open Graph tag (og:url), which often contains the main page URL.

  • Verify:
    • Right-click on the page and select Inspect.
    • Look for the <meta property="og:url"> tag to see if an Open Graph URL is defined.

3. Fallback – Current Page URL​

If no canonical link or Open Graph tag is found, Bambuser defaults to the URL displayed in the browser’s address bar. However, this may differ if background redirects are in place.

  • Verify:
    • If the page URL in the browser’s address bar differs from the canonical or Open Graph URLs, it may indicate a redirect issue.

How to Verify the Source URL Bambuser Is Using​

To find out which URL Bambuser has identified as the source for your page:

  1. Navigate to the page where your <bam-playlist> is embedded.
  2. Right-click on the page and select Inspect.
  3. Open the Network tab in the developer tools.
  4. Refresh the page.
  5. Look for a request labeled distribution (if no request appears, refer to steps 1 and 2).
  6. Click on the distribution request.
  7. Select the Payload tab and check the "URL" field.
    • This is the URL where you should configure your playlist in Bamhub.

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