Personalized virtual consultation.
Elevate personal, face-to-face service into high-converting virtual consultations using real-time video or drop-in conversations. Empower your in-store staff, clienteling experts, and call centers to guide customers toward confident purchases, higher AOV, and a growing client book for long-term loyalty.
Digital clienteling solutions
Products for digital clienteling
video consultation
Deliver personalized service with Video Consultation
Higher AOV
2x
Higher conversions
30%
Connect with your online customers at that crucial moment in their buying journey with face-to-face video consultations. Offer drop-in and pre-booked options for maximum convenience and guided expertise that drives conversion, AOV, and lasting loyalty.
Video Consultation
live chat
Deliver scalable personal service with Live Chat
Higher conversions
5x
Less returns
40%
Bring that instore experience to your online customers in an instant chat. Give recommendations, boost buying confidence, and drive foot traffic. All while building and expanding your client book for long-term loyalty.
Live Chat
“Our customers’ main concern: the fear of making the wrong choice when purchasing a technical or investment product. Thanks to personalized video advice, they gain peace of mind in their purchase and enjoy a memorable experience.”
Christophe Leclerc
Manager Customer Relations, Decathlon France
Learn from our customers
Selected customer stories
Elkjøp, Elgiganten
Discover how Elkjøp expanded its reach, enhanced revenue, and connected with consumers.
Ready to scale your video commerce strategy?
Whether you’re launching your first event or scaling to enterprise level, our experts are ready to build your high-converting video commerce roadmap.
The forecast
Hear about it for real
The most innovative brands are revolutionizing their industries with video commerce. Learn how in The Forecast.
L’ORÉAL: AN INNOVATION MINDSET
The world’s leading beauty company drives both online growth and customer loyalty with video commerce. Learn how an enterprise continues to foster innovation, including insights on how tech is being used to accelerate results.
NET-A-PORTER: HUMANIZING WITH VIDEO COMMERCE
Key Opinion Leader Kay Barron of the ultimate luxury fashion destination shares in-depth knowledge of future consumer demands, how to stay at the forefront, and how video commerce humanizes NET-A-PORTER as a brand.
CURRYS: A TRUE OMNICHANNEL EXPERIENCE
The UK and Ireland’s leading consumer electronics retailer found lasting success as early adopters of Live Shopping and Video Consultation. Learn the mistakes to avoid and tips on building a truly personalized omnichannel experience at scale.
DECATHLON: DIGITAL CLIENTELING FOR 45% CONVERSION
The French sporting goods giant is transforming digital sales through their face-to-face video experience. Learn how they gain market share, maintaining a 45% conversion rate, NPS of 100, and €2,300 AOV while building customer loyalty.
CLARINS: THE SECRET TO DOUBLED REVENUE
With a fierce passion for innovation, the Clarins team put video commerce to work and drastically boosted sales. Learn how they use it to connect to all kinds of consumers, as well as a single trick that doubled their video commerce revenue.
LUXURY PROMISE: BUILDING A VIDEO-FIRST BUSINESS
Operating in the hyper-competitive pre-owned luxury market, Luxury Promise has become an industry leader by building thriving online communities through the power of video. Learn how to build a highly successful video-first business.
integrations
Easily integrate Live Shopping with the tools you already use
Learn more about digital clienteling
Tips & trends
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Tech and Human Contact for the Ultimate Customer experience
As AI becomes increasingly common in daily life, consumer attitudes towards it have changed significantly.
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Sell more, boost productivity and spot trends with AI feedback
Bambuser’s "Call Insights" uses AI to automate call summaries, action points, and agent coaching.
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What is a Live video chat?
The essential purpose of live video chat is to foster relationships with customers.
security
Your data is safe
Every compliance covered to keep you – and your customers – safe and secure.
FAQs
What is Live Chat?
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Bambuser's chat solution allows you to have real-time conversations with your website visitors. It’s a powerful tool for providing instant support, answering questions, and guiding customers through their shopping journey.
What is Video Consultation?
Video Consultation (or One-to-One) is a live video call between one of your product experts and a single customer. It provides a highly personalized and consultative shopping experience, replicating the benefits of an in-store visit.
Can we track sales and attribute them to specific store associates?
Yes. Bambuser’s platform provides full visibility into performance analytics. You can track everything from call duration to direct sales attribution, allowing you to reward your high-performing experts and optimize your digital client book strategy.
Do my customers need to download an app to start a video consultation?
No. To ensure a frictionless experience, Bambuser is entirely browser-based. Customers can launch a 1:1 video call or live chat with a single click directly from your mobile or desktop site.
Is the platform secure and compliant with data privacy standards?
Absolutely. Security is a cornerstone of the Bambuser platform. We are ISO 27001 certified and fully GDPR compliant, ensuring that all 1:1 interactions and customer data are handled with enterprise-grade security.
Can our in-store teams use their own devices for Digital Clienteling?
Yes. Bambuser is designed for the modern retail workforce. Your staff can engage with customers using store tablets or mobile devices, allowing them to move around the showroom and demonstrate products in real-time
Is Digital Clienteling only for large enterprise retailers?
Not at all. Bambuser is built to scale with you. For small businesses, Digital Clienteling is a powerful way to punch above your weight—offering the kind of "white-glove," personalized service that massive marketplaces can’t replicate. It allows you to leverage your unique expertise to build a loyal community from day one.
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