Cookie requirements
Depending on which cookies shoppers accept on your website, it is necessary to ensure that On-site Chat is only shown to shoppers who accept the required cookies for Bambuser Chat.
Cookies
There are currently a number of Cookies being set once viewers interact with the On-site Chat. Each cookie has a different name, expiration date and purpose and may be set for only one of the products. A full description of each cookie is described in the table below.
| Name | Expiration date | Product | Description |
|---|---|---|---|
| hero-session-* (* is replaced by your application ID) | 1 year |
| Contains a unique visitor ID for anonymous users. Also contains a session ID when the user starts to actively use the product. |
| hero-state-* (* is replaced by your application ID) | 1 year |
| Current messenger state to offer a consistent user experience across page loads (plugin opening state, etc) |
| hero-associate-data | Usually 30 days (depends on the attribution window configuration of the retailer) |
| After an interaction with a store expert, this cookie contains the expert employee ID (or any identifier provided by the retailer) and is used to share attribution context with the website. |
| hero-user-id | 1 month |
| User ID when the user starts to actively use the product. |
| hero-tracking:ID (ID is replaced by the Merchant application ID) | 1 year |
| Provides the key functionality in the product of assisted shopping which allows the store expert to see the last shopping actions from the user |
| hero-experiment:ID (ID is replaced by the Merchant application ID) | 1 year |
| When running an A/B, it helps keep track in which variant/bucket the user was assigned |
Display requirements
When a shopper browses your site, On-site Chat must only be displayed if a shopper accepts the necessary cookies. If the shopper declines the use of cookies, the code for Bambuser Chat should not be initialized.
Most of our partner merchants categorize Bambuser Chat cookies as functional cookies. However, you can decide for your site whether Bambuser Chat cookies are strictly necessary or functional.
Accessibility requirements
Your cookie notice should meet AA requirements for accessibility guidelines.
As part of the launch process, we’ll test your cookie notice against these guidelines and share advice on any improvements to make to better comply with accessibility standards.
Privacy/cookie policy instructions
Inform your end users about data processing activities and the utilization of cookies, as outlined in your Privacy Policy or Cookie Policy. For further information regarding the specific cookies employed, please read more here under the products you are implementing.