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Why Is My Bambuser Channel Not Displaying Videos on My Website?

Troubleshooting: Channel Not Displaying​

If your Bambuser Channel is embedded on your website but not displaying content as expected, here’s a checklist to identify and address common issues.

How to Open the Browser Console​

To troubleshoot effectively, you may need to inspect the console and network activity in your browser. Here’s how to access DevTools:

  • Chrome/Edge: Right-click on the page, select Inspect, and navigate to the Console or Network tab.
  • Firefox: Right-click on the page, select Inspect Element, and open the Console or Network tab.
  • Safari: Enable Develop Mode in Preferences, then use Develop > Show Web Inspector.

Common Causes and Solutions​

1. No Shows Added to the Channel​

Cause:
The Channel in the Bambuser dashboard doesn’t have any shows assigned to it.

Solution:

  • Navigate to Bamhub -> Widgets -> Channels.
  • Open the channel you have embedded on your website.
  • Verify if there are any videos listed under the channel.
  • If there are no videos, add shows to the channel and refresh the embedded page.

2. Mismatched Channel ID in the Embed Code​

Cause:
The Channel embed code on your website has an incorrect Channel ID.

Solution:

  • Navigate to

  • Open the Console and go to the Network tab.

  • Type "widget" in the filter box. Look for a request with an ID in the URL, for example:

    https://lcx.bambuser.com/73a8o0gatGyeJTA3P2PZ/live/widgets/channels/jeiqejwiq23j23223

    The Channel ID in this example is bTnRv9LhPRj7WahTTaye.

  • Compare this ID with the Channel ID in the Bambuser dashboard:

  • Go to Bamhub -> Widgets -> Channels and open the relevant channel.

  • The Channel ID is visible in the URL of the channel page.

  • If the IDs don’t match, update the embed code on your website with the correct Channel ID.

3. Channel Embed Code Missing from your page​

Cause:
The Channel embed code hasn’t been added to the web page, or it’s incorrectly implemented.

Solution:

  • Open the browser Console and go to the Network tab.
  • Type "widget" in the filter box.
  • If no results appear, the embed code is likely missing.
  • Verify that the embed code for the channel has been added to your page. Ensure the script is properly included as per the Channel Guide.

4. Caching Issues on Your Website​

Cause:
Cached files on your website or browser may prevent the latest Channel updates from displaying.

Solution:

  • Clear your browser cache and refresh the page.
  • If the issue persists, clear the cache for your website’s CDN or hosting service.