15 docs tagged with "live"

FAB Not Appearing on Our Website

Fix FAB not showing: unpublished in BamHub, no associated Live/Recorded show, missing embed code or blocked by cookie banner, wrong widget ID; DevTools.

Our website has different domain/subdomain for different parts. Would Miniplayer work?

Fix cross-origin frame access errors in Miniplayer across multiple domains/subdomains: CSP frame-ancestors 'self' workaround; address bar won't change.

Player does not have all features enabled when triggering it through FAB

Fix Miniplayer/Cart Integration missing when player launched via FAB: player loads config from the destination page, so add config there or redirect FAB.

Resolving Show Not Found Error

Fix 'Show Not Found' error: regional mismatch between BamHub login and embed script URL (lcx vs lcx-eu), or an invalid/mistyped Show ID in the embed code.

Thumbnail Image URL Scraped Correctly, But Image is Blank/ White

Fix blank/white scraped thumbnail caused by a CDN (Akamai) blocking the Image Transformer; whitelist BambuserLiveShopping/1.0 user-agent or static IPs.

Troubleshooting Bambuser Product Scraper Issues

Fix product scraper failures: inaccessible/region-blocked URLs, missing structured data, CSP/firewall, frontend-only metadata, cached edits; whitelist UA/IPs.

Troubleshooting Google Analytics Events in the Miniplayer

Fix missing GA dataLayer events during Miniplayer: they fire in the livecommerce-surf iframe context; DevTools steps to switch console from top to iframe.

We have Cart Integration, but clicking on the products minimizes the player or opens the product in a new tab

Fix product clicks minimizing player or opening new tab: invalid references, events outside onBambuserLiveShoppingReady, failed hydration, missing code.

We have Cart Integration, but we can only see one dropdown with combined variations

Fix product variations squished into one dropdown; use the variationFactory and sizeFactory chain in PROVIDE_PRODUCT_DATA to nest sizes under colors.

We integrated Conversion Tracker and placed a test order, but cannot see the data

Fix legacy Conversion Tracker test order missing from Stats: test show, wrong region bambuser.min.js, sync delay, missing _bamls_* cookies, CSP, /events.

We integrated Shopper Events Tracker and placed a test order, but cannot see the data

Fix Shopper Events Tracker test order missing from Stats: test show, wrong region URL, sync delay, missing _bamls_* cookies, failed /events purchase call, CSP.

When the player minimizes, the website crashes in the background

Fix site crash when player minimizes into overlay iframe: cross-origin navigation (use target=_blank/_top) and strict CSP frame-ancestors none/X-Frame-Options.

Why Are Product Images, Names, or Prices Not Matching the Dashboard?

Fix product images/names/prices not matching BamHub: Product Hydration via PROVIDE_PRODUCT_DATA and player.updateProduct overrides BamHub; update backend.

Why Is My Bambuser Channel Not Displaying Videos on My Website?

Fix empty Channel widget: no shows assigned in BamHub, mismatched data-channel-id, missing embed snippet, or browser/CDN caching; DevTools checklist.

Why Is the URL in the Address Bar Not Changing?

Fix address bar not updating during Miniplayer: SPA default iframe nav (switch to MANUAL + NAVIGATE_BEHIND_TO) or cross-origin multi-page (target=_blank/_top).