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Widget Drop-In Button Stuck in Infinite Loading

Troubleshooting: Widget Button Infinite Loader​

Widget Button Loader

The Common Cause and Solution​

Wrong or Faulty Organization ID​

Cause:
Your integration code is most likely using the wrong "organization ID" (a special ID that identifies your Bam Hub). If this code is wrong, the video call won’t start, and you might see an infite loading spinner.

 let oneToOneEmbed = new BambuserOneToOneEmbed({
      orgId: 'YOUR_ORG_ID_HERE', // Org ID is faulty
      // Rest of the code ...
      });

Solution:

  • Find the Correct Organization ID:
    Your organization ID can be found in your Bambuser workspace URL. Look at the web address when you’re logged into Bambuser—it’ll look like this:
    https://lcx.bambuser.com/[YOUR_ORG_ID]/...
    The part after lcx.bambuser.com/ is your Org ID (e.g., DCtxOnjWgAjmAzvYmpdu).

  • Check with Your Developers:
    Ask your website developers or tech team what organization ID have they embedded on your website. Share the correct ID you found in the Bambuser URL with them. They can update it on your website’s video consultation page to match, and the video call button should now load normally