Bambuser Accessibility Statement: Ensuring Digital Access for All

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Building an inclusive online environment means ensuring everyone, regardless of ability, has equal access to digital experiences. We are dedicated to this principle and committed to creating and maintaining products that align with global accessibility standards like the Americans with Disabilities Act (ADA) and the upcoming European Accessibility Act (EAA). In this blog post, we delve into our ongoing efforts to prioritize accessibility.

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Background on the Upcoming EAA Updates:

The European Accessibility Act (EAA), set to take effect in June 2025, represents a significant step forward in ensuring digital accessibility across the European Union. This legislation mandates that a wide range of products and services, including e-commerce platforms, banking services, and electronic communications, must be accessible to individuals with disabilities. The EAA aims to harmonize accessibility requirements across EU member states, fostering a more inclusive digital market. Key aspects include:

  • Broad Scope: The EAA covers a wide array of digital products and services, impacting how businesses design and deliver their offerings.

  • Harmonized Standards: It promotes the use of harmonized standards, like WCAG 2.2 AA, to ensure consistent accessibility across the EU.
  • Enforcement: Member states will be responsible for enforcing the EAA, meaning businesses must proactively address accessibility to avoid penalties.

We are committed to achieving and maintaining Web Content Accessibility Guidelines (WCAG) 2.2 AA compliance across our platform, delivering an accessible experience for every user.

Bambuser’s Accessibility Statement

Our Commitment to Accessibility

We are dedicated to making our digital products and services fully accessible to everyone, including individuals with disabilities. We recognize that accessibility is an ongoing journey, not a destination. Our mission is to create an inclusive digital environment that empowers all users.

Our Accessibility Efforts:

To achieve this, we are taking a multi-faceted approach, including:

  • Alignment with Standards: We are committed to compliance with key accessibility standards and regulations, including the Americans with Disabilities Act (ADA), the upcoming European Accessibility Act (EAA), and the Web Content Accessibility Guidelines (WCAG) 2.2 AA.
  • Conducting Internal Accessibility Evaluations: We perform regular internal evaluations to identify and address potential accessibility barriers, ensuring our platform meets our high standards.
  • Training Our Team in Accessibility Principles and Best Practices: We invest in ongoing training for our teams, equipping them with the knowledge and skills necessary to create accessible experiences.
  • External Audits: We are actively working with external accessibility auditors to rigorously evaluate and improve our platform. This is an ongoing effort to ensure that all released features are accessible to all users.
  • Continuous Feature Accessibility: Accessibility is integrated into our development process, ensuring that new features are designed and tested for accessibility from the outset.
    • We’ve built our platform with accessibility in mind, offering full support for screen readers, intuitive keyboard navigation, and adjustable color contrast for improved visibility.
    • Our live shows include real-time captions, and we provide a dubbing feature in multiple languages to make content more accessible across audiences.
    • Users can also zoom within our end-user-facing products for better readability.
    • Additionally, our extensive self-serve theming feature allows customers to personalize colors, fonts, and UI elements, ensuring a tailored and inclusive experience for all.
  • Welcoming Client Audits: We highly value client feedback and encourage accessibility audits. Please send any audit reports or feedback to your Customer Success Manager. We will diligently review and incorporate your feedback into our continuous improvement efforts.

Feedback and Contact:

Your feedback is invaluable in helping us improve accessibility. If you encounter any accessibility barriers, want to share your company's own audit or have suggestions for improvement, please do not hesitate to share your thoughts or audits with your Customer Success Manager.

Ultimately, our goal is to empower every user with seamless access to our platform. We understand that accessibility is not just about compliance; it's about creating meaningful and impactful experiences. We are dedicated to building a future where digital access is a fundamental right for all, and we appreciate your support in making that vision a reality.

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