Bambuser’s Chat: Real-Time Conversations That Drive Sales

LIVE chat YOUR WAY

Chat from any physical site – on mobile and desktop

Manage capacity flexibly

Build customer trust with intelligent chat routing based on real-time staff availability. Scale support up during downtime and pause during peak hours—delivering interactions that always meet your top-quality standards.

Chat from anywhere else

From pop-ups, merchandise vans, and factory outlets to warehouses, customer centers, and beyond. Let your people answer the chat from wherever they work, delivering the right expert to the right customer – right on time.

Chat from your physical stores

Bring your physical store online by instantly connecting customers to in-store agents with a live chat widget. Motivate staff, deliver on that omnichannel vision, and humanize your brand experience in the right-now moment.

complete toolkit

Live chat Features

New

Contacts

Build long-lasting connections by collecting contact information via chat. Agents keep the conversation going within the app, so your brand owns this valuable data.

BRING PRODUCTS CLOSER

Share to the chat

Drive conversions by sharing rich media – images, videos, and clickable links – in the chat. Upsell, cross-sell, and inspire confident sales, bringing your product right to the people.

Browse with customerS

Follow shopper on site

Build loyalty and buying confidence by browsing alongside customers on your site. Offer extra personalized service by also accessing browsing histories.

Send to a colleague

Chat forwarding

Engage and satisfy by putting people in touch with the right department, store, or agent right away. Forward chats easily for far less friction.

ACCESS FOR ALL YOUR STAFF

Desktop app

Enhance efficiency with remote support teams answering multiple chats when in-store staff are busy. Drive conversion with constant care.

invite them via chat

In-store invitations

Drive foot traffic to physical stores by sending out personal invitations after the chat. Inspire and engage with a truly omnichannel brand experience.

video consultation for everyone

All Live Chat features

Reach, engage and convert your customers with an extensive list of Video Consultation features and capabilities.

“Digital clienteling transforms high-end skin-care retail by creating tailored experiences that foster brand loyalty"

Ekaterina Royzen

VP of e-commerce and digital services at L’Oréal Dermatological Beauty

use cases

Live Chat that works

Learn from the leaders using Live Chat, with insights across industries and use cases. Proof that social commerce works.

Bangerhead

How Bangerhead manages to convert at 69%

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Elgiganten

Smarter Selling: Behind The Scenes Of Elkjøp’s Massive Live Shopping Success

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integrations

Easily integrate Live Shopping with the tools you already use

customer interview

The L’Oréal Mindset of Innovation

L’Oréal is the world’s leading beauty company, and one of the most innovative forces in business today. In this episode, we dive into how the intersection of tech and beauty is shaping the future of this icon.

FAQs

What is Bambuser's Chat solution?

Bambuser's Chat solution allows you to have real-time conversations with your website visitors. It's a powerful tool for providing instant support, answering questions, and guiding customers through their shopping journey.

Why should I offer a chat solution on my website?

Offering a chat solution shows your customers that you're there to help. It can significantly improve the customer experience, increase engagement, and lead to higher conversion rates and customer satisfaction.

How does Bambuser's Chat solution work?

Our chat widget can be easily integrated into your website. When a customer initiates a chat, your team can respond from our agent tool. You can also set up automated greetings and route chats to the right team members.

How can chat increase customer engagement and sales?

By providing instant answers and personalized recommendations, chat can help customers make purchasing decisions. It's a proactive way to engage with customers and guide them towards the right products.

Can I connect chat with my in-store associates?

Yes, our chat solution can be used by both online support teams and in-store associates. This allows you to leverage the product knowledge of your store staff to serve your online customers.

What makes Bambuser's Chat different from other live chat tools?

Bambuser's Chat is part of our integrated video commerce platform. This means you can seamlessly escalate a chat conversation to a video call for a more personal and effective interaction.

How can I manage chat conversations effectively?

Our agent tool provides everything you need to manage conversations, including canned responses, conversation history, and routing capabilities. This helps your team provide fast and efficient support.

Is the chat available 24/7?

You can set the availability of your chat service based on your team's working hours. When your team is offline, you can display a contact form to capture customer inquiries.

Can I use chatbots with Bambuser's Chat?

Yes, you can integrate chatbots to handle common questions and provide 24/7 support. This can help you scale your chat service and free up your team to focus on more complex inquiries.

How do I integrate Bambuser's Chat into my website?

We provide a simple script that you can add to your website's code. The chat widget is customizable to match your brand's look and feel.

Deliver scalable personal service

Why Live Chat?