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Live Shopping

Deliver personalized service that converts

Connect with your online customers at that crucial moment in their buying journey with face-to-face Video Consultation. Offer drop-in and pre-booked options for maximum convenience and guided expertise that drives conversion, AOV, and lasting loyalty.
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engage, convert, retain

Why Video Consultation?

Build stronger customer relationships by providing tailored, face-to-face guidance. Turn confusion into buying confidence, and create lasting brand loyalty by delivering real human connection.
30%
Conversion rate
2x
Higher average order value (AOV)
72+
Higher Net Promoter Score (NPS)
DIGITAL CLIENTELING YOUR way

Connect from anywhere –
on-demand or scheduled

Connect from anywhere

Route customers to the right expert every time by having any staff answer calls from any location. Deliver premium service on desktop or mobile with the agent who knows your brand best, for that customer in that moment.

Offer drop-in calls

Meet spontaneous, purchase-ready people with on-demand calls. Turn last-minute questions into buying confidence. Convert empty baskets into multiple purchases. Deliver customer service at the speed of right now.

Offer pre-booked consultations

Let customers select a time that suits them. Then schedule staff to match the expert to the request, and prepare for complex needs. These curated conversations reduce casual enquiries and drive conversion and loyalty.
complete toolkit

Features

New

Call insights

Improve performance at scale with AI-generated call insights, including full transcripts, summaries, and direct feedback. Get even more data by prompting specific questions.
INSPIRE AND TRACK

Cobrowsing

Browse your site right alongside the caller. Push the customer to specific pages, track what products they’re viewing, access browsing history, and give personal guidance. On the spot.
From call to cart

Add to shopper’s cart

Engage and inspire by showcasing products by sharing them to the call. Then easily add them to the customer’s cart for shopping simplicity.
NATIVE SYSTEM

Integrated booking

Get up and running with a fully 
integrated booking system. Edit 
appointments, add agents, configure 
and send reminders, and more.
digital fitting room

Virtual try-on

Boost engagement and conversions with highly configurable, clickable CTAs that take people right where you want their attention.
smoother drop-in calls

Queuing system

Offer ease and reduce friction by managing call demand with queuing. Open and close queues depending on agent availability to always deliver top service with much less waiting.
video consultation for everyone

All Video Consultation features

Reach, engage and convert your customers with an extensive list of Video Consultation features and capabilities.
Video commerce for everyone

Video Consultation 
in action

Witness the power of digital clienteling with these brands. Driving real connections and real results.
“Our customers’ main concern: the fear of making the wrong choice when purchasing a technical or investment product. Thanks to personalized video advice, they gain peace of mind in their purchase and enjoy a memorable experience.”
Christophe Leclerc
Manager Customer Relations, Decathlon France
use cases

Video Consultation that works

Learn from the leaders in video shopping with insights across industries and use cases. Proof that video commerce works.

Matas

Matas Improves Brand Image with Busy Live Shopping Schedule
Learn more

Boss

HUGO BOSS | Soft Launch to Milan Fashion Week in Two Livestreams
Learn more
state-of-the art service and solutions

Opt for the best video consultation solution

Created and delivered by a global team of engineering experts and customer specialists here to help at all stages, Video Consultation is software you can trust. Face to face and entirely secure.
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Easy integration

Directly connect to CRMs like Salesforce

Advanced analytics

Measure performance and act on rich data

Superior viewing experience

Zero lag and leading video quality in the industry
integrations

Easily integrate Video Consultation with the tools you already use

customer interview

How radical customer centricity became Currys success recipe

The UK and Ireland’s leading consumer electronics retailer found lasting success as early adopters of Live Shopping and Video Consultation. Learn the mistakes to avoid and tips on building a truly personalized omnichannel experience at scale.

FAQs

What is Video Consultation?

Video Consultation (or One-to-One) is a live video call between one of your product experts and a single customer. It provides a highly personalized and consultative shopping experience, replicating the benefits of an in-store visit.


Why should I offer one-to-one Video Consultations?

Video Consultations are perfect for high-value items or products that require a more detailed explanation. They allow you to provide a premium, personalized service that builds trust and drives sales.


How do customers book a Video Consultation?

Customers can book a consultation through a widget on your website. You can integrate with your existing scheduling system or use our booking functionality.


What tools are available to my experts during a Video Consultation?

Your experts have access to a range of tools, including co-browsing (to see what the customer is seeing on your website), the ability to add products to the customer's cart, and a call summary feature.


What kind of products are best suited for Video Consultations?

Video Consultations are ideal for products that benefit from a live demonstration or a detailed explanation, such as luxury goods, furniture, electronics, and complex beauty or skincare routines.


How does Video Consultation bridge the gap between online and in-store shopping?

It provides the personal touch and expert advice that customers expect from an in-store experience, but with the convenience of shopping from home.


Can I track the sales generated from Video Consultations?

Yes, our platform allows you to track the sales and revenue generated from each video consultation, so you can measure the ROI of this service.


How do I train my team to be effective in Video Consultations?

We provide best practices and training resources to help your team become confident and effective in a video consultation setting. The key is to be knowledgeable, engaging, and focused on the customer's needs.


What's the difference between Video Consultation and a regular video?

Our Video Consultation solution is purpose-built for e-commerce. It includes features like product integration, co-browsing, and add-to-cart functionality that are not available in standard video call applications.


How does the scheduling and availability management work for my experts?

You can manage your experts' availability and schedule appointments through our platform or integrate with your own calendar system. This ensures a smooth and efficient booking process for your customers and your team.
full video commerce platform

Explore all solutions

Shoppable Video

Turn any video content into a clickable shoppable experience that drives sales and engagement up.
Learn more

Live Shopping

Move customers in the real live moment with inspiring, engaging, activating, authentic video.
Learn more

Live Chat

Provide a personalized buying experience for online customers with in-store staff.
Learn more
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