Bambuser’s One-to-One Live Video Shopping solution is made more intuitive with a new and improved User Interface.

Bambuser’s One-to-One Live Video Shopping solution is made more intuitive with a new and improved User Interface.
One-to-One has been upgraded. Here’s what we love about the new UI.

We’re excited to announce that the new Bambuser One-to-One user interface is now live. After a successful product launch in March last year, we have come to understand more about our users and how important it is to create authentic and long-lasting relationships with their customers. To encourage these relationships, we’ve upgraded our One-to-One solution to ensure it offers a truly enriching online personalized shopping experience. 

The latest update represents a significant revision of the One-to-One experience. We’ve revamped the UI to make the agent tool more visually appealing, but also launched a number of improvements and new features to create a better, more bespoke and sales-encoring ecommerce experience. 

1. Introducing Customer Interaction

We wanted to enable points of interaction for the customers within the call to drive engagement. As a result, lots of improvements have been made, with the following three being the most significant to customers.

Customers can now click on any product displayed in the product drawer and see the item in full view.

In the PDA, customers can interact and read more about the product in detail.

Once items have been added to the cart, customers can proceed to checkout at any time

2. PDA Product Display Area

The PDA now enables agents and customers to view products in a full display mode, browse images and read product information in better detail. One-to-One is now a more engaging product experience that encourages sales better than ever before.

3. The Product Draw

The product drawer is a new component shared by both the agent and the customer. The drawer contains a selection of products that the agent has chosen to display in the call. Once the products are in the drawer, the customer has the ability to open them and see them in full detail as they appear in the PDA.

4. More flexible thanks to multiple screen layouts

We've enhanced One-to-One to allow more options when configuring the layout of a call.

Now, both the agent and the customer have the option to see themselves in a 50/50 split screen view as well as in the original smaller window. This feature has been included to align One-to-One with other leading video call services, making it feel more familiar to both users.

Also, with both users able to see themselves in a larger portion of the screen, products can be showcased in more detail and tutorials are far easier to follow.

5. Additional Improvements

In an effort to make One-to-One as intuitive as possible, we have also improved different agent tools and in-screen display options to create a better overall in-call user experience. New features include a more helpful toolbar, movable pop-over panels, and a better way of previewing products to allow agents to make better selections for the customer.

Also, the One-to-One Android and Apple apps have been updated to ensure a smoother experience across both platforms.

To learn more about Bambuser’s One-to-One watch our tutorial here.

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