Bambuser’s One-to-One solution was the perfect way for Kjell & Company to continue providing their personalized customer service. To ensure they are given the correct and most relevant knowledge, customers can speak to members of staff with specific expertise across their entire network of stores. Having numerous sales representatives ready to talk on a deeper and more personalized level allows Kjell & Company to never miss the chance to help a customer and to encourage sales. This is all possible no matter what time it is or how busy it gets during their opening hours.
The flexibility of Bambuser’s technology means customers not only have the option to use the full, HD video chat function, but they can also speak to staff using audio only or by typing out their queries for staff to provide immediate responses. The sales team can walk customers through products, show them in real time and compare them side-by-side, as well as pull specs up on-screen. They can also fill customers’ shopping carts on their behalf, allowing their customers to stay on product pages and make purchases seamlessly and securely.