Matas is Denmark’s largest beauty and skincare brand with a network of more than 250 stores and a customer rewards scheme named Club Matas that 75% of Danish women aged 18 to 60 are members of.
They’re known for their authoritative stance on health and beauty and their in-store experts that embody their motto: “Good Advice Makes the Difference”.
“When COVID-19 first hit Denmark in March 2020, it was very important that we enhanced the dialogue on digital channels. So we decided to launch Matas LIVE. Using Bambuser’s tool has opened a new way of communicating with our customers.”
Matas strive to be the best when it comes to offering expert knowledge and inspiration through real human interaction, which became a challenge when COVID-19 put a pause on their in-store consultations.
Their business model is built around one-on-one interactions where their in-store experts provide their customers with honest and tailored advice. So, when restrictions prevented them from having this physical presence, they realized they needed a new way to engage and maintain a connection with their customers.
“We’re now in a situation where prominent guests ask to be on the show. We’ve had several experiences where product launches have exceeded all expectations and we’ve created a new media outlet that brings value and entertainment to our customers.”
Matas uses Bambuser to offer their customers a Live Video Shopping solution that would meet their need to speak directly with their customers. Together with the Bambuser team, Matas were able to be up and running with their first event within just 10 days of signing their contract.
Matas’ Live Video Shopping events required an identity to ensure their customers saw it as a new and exciting offering. Matas LIVE was created as an independent arm of the business with dedicated editorial, marketing and production teams. These teams write the show manuscripts, secure special promotions, coordinate with guests and utilize their social channels to promote Matas LIVE and ensure it broadcasts twice a week, without fail.
“Test, fail, learn and stay consistent. Test out different setups when it comes to topics, storyline, location, host, frequency and show length until you find what works best for you and your customers.”
Matas LIVE has become a truly memorable Live Video Shopping experience, serving as a platform where the brand educates, entertains, inspires and learns from their loyal customers.
The popularity of the live shows is undeniable and they now cover different themes within beauty and wellness, often addressing topics requested by the customers themselves. Their hosts have also shared the screen with celebrities and influencers like actor Chris Hemsworth and beauty guru Ole Henriksen.
Their unique live streaming formula – which utilizes Bambuser’s Pre-recorded feature – has been meticulously refined and improved over time. They put a lot of their successes down to their mentality towards trial and error. After every show, they closely monitor their engagement rates and average viewing time to give them an understanding of exactly what their customers want to see.
This has resulted in Matas’ Live Video Shopping fulfilling all their financial KPIs. Beyond this, the quality of their content has also contributed positively to their brand perception, helping them to build loyal customer relationships and bring noticeable value.
Matas is now able to offer their expert knowledge and inspiration through a digital solution that mimics physical conversation and has achieved a 15% average engagement rate across over 300 shows.
“We ensure that the shows continue to create value by implementing them on the relevant product detail pages for customers to interact with while shopping.”
Learn more about Matas LIVE and watch their Pre-recorded shows here.