Effective Date: January 23, 2017
Last updated: September 2, 2018
We respect your right to privacy and will only process your personal information in accordance with applicable data protection and privacy laws.
This Policy explains how Bambuser collects, stores, uses and discloses information from you when you use Bambuser products, services, mobile applications and websites. This Policy applies to users of the Bambuser “Service”, defined as the services, APIs, and functionality we make available either through our website at bambuser.com and related site pages (the “Website”), via separate sites, repositories or servers under our control, or through third party sites that utilize our services and functionality, as well as through our device software (“Software”). This Policy does not apply to websites, applications, or services that do not display or link to this Policy or that display or link to different privacy statements; nor does this Policy apply to practices of companies that we do not control or to people we do not employ or manage.
By accepting the Policy during account registration, you expressly consent to our collection, storage, use and disclosure of your personal information and non-personal information as described in this Policy and to all other terms herein.
We collect information about you in various ways when you use our Service and as set forth in the Terms of Service. Some of this information may be Personal Data about you. As used in this Policy, “Personal Data” means any information (either alone or in combination with other information we hold) that specifically identifies you as an individual, such as your name, address and physical location, account numbers, email addresses, or telephone numbers.
As well as Personal Data, we also collect some information that is not personally identifying, including aggregate information, which is data we collect about use of the Service or about a group or category of users from which it is not possible to identify you (“Nonpersonal Data”; together with Personal Data, collectively “Information”).
When you register for an account, and in the course of your use of the Service, we collect the following Personal Data: your log-in information (username and password), email address, any profile or biographical information you elect to provide, company details, any personally identifying information to the extent revealed in your Content (as that term is defined in the Bambuser Terms of Service and, if applicable, financial information, including credit card and/or bank account numbers, that you provide to us in exchange for your ongoing use of the Service. It’s possible that we will be accessing or exposed to Personal Data in the form of video taken by you as you choose via intended and ordinary use of the Service.
When you use our Service, we automatically collect Nonpersonal Data sent to us by your computer, mobile device or other access device, such as a device ID or unique identifier, device type, model and brand, geo-location information, computer, network and connection information, internet protocol (IP) address, access times, operating system and browser version, device identifiers, type and language, and the website you visited before our Website. We also collect Nonpersonal Data about your usage and activity on the Service. This Policy does not restrict or limit our collection, disclosure and use of Nonpersonal Data. You may also collect Nonpersonal Data related to video and imagery taken by or for you via intended and ordinary use of the Service, including numerical latitude or longitude or similar coordinates, imagery, data derived from within images (such as without limitation street signs, landmarks, building names, etc.), and data generated by the capture of images (such as without limitation geolocation, time and date, network and system information, etc.).
The Service also includes a location feature, which may use geo-location technology to approximate your real-time location. This location feature is optional and may only be used with your affirmative consent; however, if you choose not to allow the Service to access your location, certain features of the Service may not be available.
Analytics and tracking
Pages you have visited on our website
Purpose: Insights into what information on our website is more relevant to our visitors.
If you wish to opt-out of website tracking, you can do so by clicking this link
Where you originally came from (for example Google search or Social Media)
Purpose: Marketing Insights into how people find our website to improve the relevance of our communication and marketing activities.
If you receive emails from us and open or click them, these are tracked through our tool for sending out emails.
Purpose: Used for tracking the effectiveness and, more importantly, relevance of our communication to those who have opted in to communication.
We track interactions with our marketing activities, such as: which forms users have filled out, which marketing assets (blogs, guides) users have read, as well as scoring marketing interactions. Our forms use a data processing opt-in checkbox for accepting these terms.
Purpose: Used for tracking the effectiveness and, more importantly, relevance of our marketing assets to those who have opted in to data processing.
Product Usage Data
When using our product, we log interactions on how people use our product, e.g. How often someone logs in, how many broadcasts are made.
Purpose: Insights into how our product is used
We may additionally collect Information using pixel tags, web beacons or other web site usage tracking technologies. Web beacons (also known as “tracking pixels”) are electronic images that may be used in the Service or in emails that we send to you. Amongst other things, we use Web beacons to deliver cookies, count visits, understand usage and campaign effectiveness and to tell if an email has been opened and acted upon. Such devices are used to collect Nonpersonal Data, such as the identity of the applicable internet service provider, the IP address of the user’s personal computer, the type of browser software and operating system in use, the date and time of site access, the website address, if any, from which the user linked to the Website and other similar traffic-related information. We also may aggregate such information with similar data collected from other users. However, we do not use such data in any way to create or maintain Personal Data about you.
The following is an illustrative list of the cookies that may be used and installed on your computer or device:
|_ga, _gat, _utmX, _gid, id||Site analytics||Varies, session to 2 years||Analytical|
|__smToken, __smVID||Marketing||1 year||SumoMe||Analytical|
|da_||Bambuser API access||1 hour||Bambuser||Functional|
|io||Bambuser realtime content updates||session||Bambuser||Functional|
|bvideodeviceid||Counting unique viewers||10 years||Bambuser||Analytical|
|bvideoclientinfo||Counting viewers by country||42 days||Bambuser||Analytical|
|_mkto_trk||Site analytics||2 years||Marketo||Analytical|
|personalization_id, guest_id||Marketing||2 years||Analytical|
|peX||Site analytics||6 months||Apsis||Analytical|
|cfduid, zlcmid||Marketing||1 year||Zendesk||Analytical|
|presence, pl, xs, fr, datr, c_user, wd, act, sb||Marketing||Varies, session to 2 years||Analytical|
|MUID, MUIDB, SRCH, MSAnalytics, ANON||Marketing||2 years||Bing||Analytical|
|JSESSIONID, lang, BizoX, bscookie||Marketing||Varies, session to 6 months||Analytical|
|uuid2, sess, icu, anj||Marketing||Varies, session to 3 months||AppNexus||Analytical|
Functional – these cookies are necessary for the Website to function properly.
Analytical – these cookies allow us to understand how visitors use our Website, so we can measure and improve how the Website works.
Duration – cookies may be session-only, in which they expire at the end of each browser session, or may expire at a certain date.
We do not engage in the collection of Personal Data from users across third party sites or applications.
We may provide Services functionality via or to third party applications. In such context, we collect only Nonpersonal Data as described in this Policy (such as device IP address, device model, brand, operating system, version, language/country and timezone, network and connection information). Any Personal Data that may be collected by such third parties is subject to such third parties’ policies and practices, over which we exercise no control. We will not be liable for the acts and omissions of such third parties or for any loss of privacy, use or control of data caused by such third parties. You must contact such third party application developers for any requests, questions or concerns you may have regarding your Personal Data and data collected via such third party applications.
We may use and provide data and information to our partners and customers for commercial purposes after we have removed your name or any other personally identifying information from it, or have combined it with other people’s data in a way that it is no longer associated with you. We use Information collected through our Service for the purposes and as described in this Policy, as disclosed to you on our Software, as needed to carry out the Service, and as set forth in the Terms of Service. We may also use your Information to:
We also may combine your Information with information we collect from other sources to improve our products and services.
Further, we may use Personal Data to respond to legal requirements, in connection with a merger, sale of assets, or other similar corporate transactions, to respond to claims that content violates the rights of others, or to protect the rights, property, or safety or any person.
We do not disclose, sell or rent your Personal Data to third parties for their marketing purposes without your prior consent. If you do consent but later change your mind, you may contact us and we will cease any such activity.
We only share your Personal Data as follows:
We may also share and disclose Nonpersonal Data, e.g., by publishing a report on trends in the usage of its Service.
We take all reasonable steps to help protect your Personal Data in an effort to prevent loss, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no one can create a completely secure website, app or service and third parties may unlawfully intercept, steal or access transmissions or private communications. Therefore, we cannot guarantee that your Information or private communications that you transfer over the internet to us will always be secure or remain confidential.
In the unlikely event of a data breach, we will conduct an appropriate risk assessment and, if called upon, communicate the breach to the supervisory authority along with information on the severity of the incident and the measures taken to limit or mitigate the possible adverse effects of the data breach. If it is deemed likely that the data breach results in a high risk to your rights and freedoms, we will always communicate the breach to you with information on, inter alia, the nature of the breach.
Your password deserves careful thought and protection. Use unique numbers, letters, and special characters and do not disclose your password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. If your password has been compromised for any reason, you should immediately access your profile to change your password and notify us immediately at firstname.lastname@example.org.
We may process Information on servers located in a number of countries. Accordingly, we may share Information with our affiliated companies for such companies to carry out any of the activities specified in this Policy. We may also subcontract processing to or share Information with third parties located in countries other than your home country. Information collected within the European Economic Area and Switzerland may, for example, be transferred to, and processed by our affiliates or other third parties identified above that are located in, a country outside of the EEA and Switzerland, where you may have fewer legal rights in relation to your information. However, we will only process your information as described in this Policy in every country.
When choosing data processors for our users’ data, we conduct thorough research into: the processor’s security practices, their server locations, and how they maintain security in compliance to data protection regulations like the General Data Protection Regulation (GDPR).
The Services are not directed at or intended for children under thirteen (13) years of age, and we do not knowingly collect Personal Data from such children. If you believe that we might have any Personal Data from a child under 13 years of age, please contact us at email@example.com.
We may amend this Policy from time to time. If we make any changes to this Policy, we will post the amended terms, change the “Effective Date” above, and/or where appropriate, notify you by email.
You have the right to ask us not to process your Personal Data for marketing or promotional purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You may also opt out of receiving promotional emails from us by following the instructions in the emails themselves or via email sent to firstname.lastname@example.org. If you opt out, we may still send you non-promotional emails, such as emails about your accounts or our ongoing business relations.
You can see, review and change your Personal Data by logging into the Service or by contacting us at email@example.com. You should promptly update your Personal Data if it changes or is inaccurate. You also may send requests about your contact preferences, to request a review of the Personal Data we have about you, and to request that we update or correct any out-of-date or incorrect Personal Data we have about you (to the extent of Personal Data we have not already made available to you for your own review, modification, or deletion). Upon receipt and process of a reasonable opt-out request, we will, within a commercially reasonable period of time, comply with such request to the extent reasonable. Note that requests to terminate disclosure to third parties may frustrate or render impossible our ability to provide the Service or conduct transactions initiated by you.
We retain Personal Data from closed accounts, if and to the fullest extent permitted by applicable law, including in order to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our agreements and policies, and take other actions otherwise permitted by law or as specified elsewhere in this Policy.
Data is stored in the tools we use for marketing and sales along with our user database if you are using our product. We do not share personal information with any third parties other than those used by Bambuser with the purpose of data processing. The data stored and processed is solely used by Bambuser for our user base and Marketing purposes.
For using our product we require a certain amount of data to be stored according to your personal details for identifying you as a customer. If for any reason, you wish to request we delete your data, you can fill out a request here or you can contact us by emailing firstname.lastname@example.org to request deletion of your data. Please ensure to use the email address that it is regarding as we will have to verify the validity of the request.
If you have any questions about this Policy, please contact us at email@example.com.