Video consultation / USE CASES

Sell complex, high-price products with live video consultations

Give online shoppers a face-to-face call with your store experts at the moment they hesitate – and answer their questions while they’re still ready to buy.

Drop-in calls from the product page, or booked appointments

Answered by your own store associates, next to the real product

Cobrowsing and cart integration to close the sale in the call

Book a demo

See how it works

Why video consultation

Proven to lift conversion, order value and loyalty

Face-to-face guidance from your store experts gives shoppers the confidence to buy – on exactly the products they’re most nervous about.

30%

higher conversion rate

higher average order value

72+

higher Net Promoter Score

Expert advice where the sale stalls

Win back the sales your product pages can’t close

Put your store experts on the product page, at the moment shoppers decide.

Answer shoppers’ questions in real time

A store expert answers on a live video call, straight from the product page. Shoppers get the answer they need and buy with confidence.

45% conversion rate on video consultations at Decathlon

Show the product live on camera

The expert shows the real product next to similar models, so shoppers can see the difference before they buy.

2x higher average order value with video consultations

Serve shoppers who live far from a store

Shoppers anywhere can talk to your in-store experts, without travelling to a store.

“I live 50 miles away and can now buy while talking to someone.” – shopper feedback shared by Elgiganten

Convert more of your existing website traffic

Visitors who are close to buying get expert help at that moment, so more of the traffic you already have becomes orders.

99% positive customer feedback at Elgiganten

How it works

How a video consultation works, from first click to completed order

Calls go to the associates already on your shop floor, so the product knowledge your stores are known for reaches every online shopper.

STEP 1 · Before the show

Plan the drop

STEP 2 · Before the show

Build the buzz

STEP 3 · During the show

Go live

STEP 4 · After the show

Keep selling on replay

Plan the drop

Pull the pieces for the new collection and cast hosts who know them by heart, like buyers, designers and store stylists. Set up in a store, studio, office or warehouse with a stable connection.

Build the buzz

Tease the drop on social, email, push notifications and on-site placeholders. A floating button keeps the show in view before, during and after it airs.

Go live

Hosts try on and style each piece in running order and answer questions in the chat as they land. Pin offers and key details, run polls, and let shoppers add to bag without leaving the show.

Keep selling on replay

The show stays on your site for as long as the collection is in stock. Highlights let shoppers jump to the piece they want, and sales tracking credits every show, live and for 30 days after.

Ask for an expert

Shoppers see the real product next to the alternative, while your expert guides them through your site to the right choice.

Pick up on the floor

Your store associates answer between in-store customers, so online shoppers get the same expert service as your best stores.

Show the real product

Shoppers see the real product next to the alternative, while your expert guides them through your site to the right choice.

Add to cart, credit the seller

The expert adds the chosen product to the shopper’s cart, and the order is credited to them – so your stores share in online revenue.

Start with GEO Discovery today

Team Bambuser are ready to tailor to your perfect needs.

Get on the waitlist

Start with GEO Discovery today

Team Bambuser are ready to tailor to your perfect needs.

Get on the waitlist

So what’s the opportunity?

Shoppers want an expert. Most product pages can’t give them one.

So they close the tab and promise themselves a trip to the store on Saturday. Most of them never go.

45%

Decathlon

conversion rate on video consultations

30%

Elgiganten

conversion rate on video consultations

Figures published in Bambuser’s Decathlon and Elgiganten customer stories. Results vary by category and by how consistently you hold coverage.

100

Decathlon

Net Promoter Score

99%

Elgiganten

positive customer feedback

Figures published in Bambuser’s Decathlon and Elgiganten customer stories. Results vary by category and by how consistently you hold coverage.

Best in class

Retailers already selling with video consultations

customer Stories

How Elgiganten brings store experts to shoppers miles from a store

The Nordics’ largest electronics retailer has trained live shoppers taking video consultations from its Barkarby store in Stockholm – and invites shoppers in straight from the product page.

“People say ‘This is amazing. I live 50 miles away and can now buy while talking to someone.’”

Bamse Winberg, Gaming Specialist, Elgiganten

The whole store visit, in one video call

Everything your store experts need to advise, show and sell – without the shopper ever leaving your site.

Get on the waitlist

Drop-in or booked calls

Shoppers call an expert now, or pick a time that suits them.

Cobrowsing

Guide shoppers through your own site, page by page, in real time.

Add to cart in the call

Shoppers call an expert now, or pick a time that suits them.

Commission tracking

Every order is credited to the expert who made the sale.